Returns
Items purchased on corneliawebb.com are eligible for return within 14 days of delivery as standard. All items must be unworn in their original condition, with all original packaging intact to be eligible for return.
Please note the below for returns
- We will email you a return shipping label after a return has been approved.
- The return cost is at the customers expense and will be deducted from your refund.
- Cost for returns within Sweden - 85 SEK
- Cost for International returns within the EU - 275 SEK.
- Cost for International returns outside the EU - 375 SEK.
- Re-use and securely seal the return item in the original packaging.
- Your return will be refunded once received and checked at our studio.
- The refund will be issued back to the original payment method minus return label cost as mentioned above.
Exchanges
If you wish to exchange your item(s), please request a return for the item(s) and place a new order on our online store.
Return an item
To make your online order return begin by requesting a Return Authorization.
Repairs
If your item is faulty or damaged after the 14 day returns window, you may still be eligible for a repair or replacement.
Please note the below for reclamations and repairs
- An order number is required to request a return.
- Images of the whole product and the faulty portion of the item are required
- Items with signs of your own wear and tear are not eligible for a reclamation/repair. This includes broken chains or depleted plating.
- All reclamation/repair claims are treated on a case to case basis.
- A return label will be provided if your return request has been approved. Cost of the return label is dependant on the claim.
Repair an item
To request a repair please begin by requesting a Return Authorization