Returns and Exchanges
Items purchased on corneliawebb.com are eligible for return within 14 days of delivery as standard and from November 23, 2022, we offer an extended return or exchange window for Christmas gifts until January 15, 2023.
- The return cost is at the customers expense. We will email you a return shipping label after a return has been approved. For returns within Sweden 85kr will be deducted from your refund. For international returns 150kr will be deducted from your refund.
- If you wish to exchange your item(s), please follow request a return for the item(s) and place a new order on our online store.
- Re-use and securely seal the return item in the original packaging.
- Items lost in transportation will not be compensated for - we recommend you do not send packages without tracking number.
- Your return will be refunded once received and checked at our studio.
- The refund will be issued back to the original payment method minus return label cost.
Reclamations & Repairs
If your item is faulty or damaged after the 14 day returns window, you may still be eligible for a repair or replacement. To request a reclamation/repair please begin by requesting a Return Authorization HERE.
- An order number is required to request a return.
- Images of the whole product and the faulty portion of the item are required
- Items with signs of your own wear and tear are not eligible for a reclamation/repair. This includes broken chains or depleted plating.
- All reclamation/repair claims are treated on a case to case basis.
- A return label will be provided if your return request has been approved. Cost of the return label is dependant on the claim.